Last Updated: January 2024
Important: All purchases of XenBurn products are processed through BuyGoods, our authorized retailer. For refund requests and order-related inquiries, please contact BuyGoods customer support directly.
Satisfaction Guarantee
We stand behind the quality of XenBurn products. If you are not completely satisfied with your purchase, we offer a refund policy to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Request must be made within the specified return period from the date of purchase
- Products must be returned in their original packaging (if applicable)
- Proof of purchase (order confirmation or receipt) is required
How to Request a Refund
To initiate a refund request:
- Contact BuyGoods customer support with your order details
- Provide your order number and reason for the return
- Follow the instructions provided by customer support
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, damaged product). Return shipping costs may be the responsibility of the customer unless otherwise specified.
Damaged or Defective Products
If you receive a damaged or defective product, please contact customer support immediately. We will work with you to resolve the issue, which may include replacement or refund at our discretion.
Subscription Orders
For subscription orders, you may cancel at any time before your next billing date. Refunds for subscription orders follow the same policy as one-time purchases. Please contact customer support to cancel your subscription.
Contact for Refunds
All refund requests and inquiries should be directed to BuyGoods customer support. BuyGoods is the retailer of this product and handles all order processing, shipping, and refunds.
BuyGoods
1201 N Orange Street Suite #7223
Wilmington, DE 19801, USA
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective when posted on this page.